Returns & Exchanges
We want you to be completely satisfied with your purchase from the Jack Daniel's Store. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it to the outside of your package, covering any previous shipping marks.
Drop Off and Track
Take your package to the nearest authorized carrier location; once we receive and inspect your return, your refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing